Contact Technical Support

Rockwell Automation's Pittsburgh support hours are 8:30 am to 6 pm ET, Monday through Friday. Call (440) 646-3434 or send e-mail to arena-support@ra.rockwell.com . If you are forwarded to voice mail, please leave your name, phone number, and a brief description of why you are calling. All calls will be returned as soon as possible!

International Support. Technical support is available for international customers through the global representatives. Click here for the representative near you.

Support is available to all commercial clients who are currently under a support maintenance contract. Support of Arena's international business is handled by the local Arena representative in that region.

We also provide assistance to university professors in the United States who are teaching simulation classes with Arena. For non-technical questions related to the educational version of Arena, call (440) 646-3434 or send email to arena-education@ra.rockwell.com

As with the international commercial business, support for Arena's international academic business is handled by the local Arena representative in that region.

Rockwell Automation provides full support for the entire Arena family of products, including Arena Basic and Professional; Arena Contact Center; Arena 3DPlayer; OptQuest with Arena; and Arena Factory Analyzer, which includes the Arena Packaging template. Questions concerning installation, how modules work, the use of the model editor, and the use of the software are handled by technical support.

• Online help and manuals
• Technical support hotline and e-mail address staffed by full-time, experienced simulation professionals
• Help with installation problems or questions related to the software's requirements
• Limited support regarding the interaction of Arena with other software packages
• Support of the Arena Object Model, which is used in Microsoft® Visual Basic® for Applications

(PLEASE NOTE: Rockwell Automation does not provide programming assistance.)

Beyond Technical Support?

If you're seeking guidance with regard to building a model or building a template, Technical Support will refer you to a Rockwell Automation consultant who can evaluate your needs and recommend the appropriate modeling method. (Consultants can also be contracted to build the models and templates.)

Rockwell Automation does not provide support to graduate or undergraduate students.