Arena Blog Author
Consultant with SATOV Consultants
Alim Bhanji is a Consultant at Satov Consultants, a Toronto-based customer strategy consulting firm. Alim’s project experience includes customer segmentation, corporate strategy, operations strategy and marketing optimization. He has worked with various industries including financial services, telecommunications and life sciences. He has an HBA from the Richard Ivey School of Business.
Posts by Alim Bhanji
By Alim Bhanji, Consultant
Published: May 30, 2016
Chances are you’re no stranger to omni-channel service – almost every company engages its customers through multiple channels, from phone to web. However, businesses are often too quick to equate high-touch – and high-cost – agents with a better customer experience and lower-cost digital interactions with a worse one. Alim Bhanji from Satov Consultants shares his experience improving customer sanctification and reducing cost in a complex omni-channel service operation.
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