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Blog: Articles
5 Things We Wished We Learned in Engineering School
By Christopher Mensah, Industrial Engineer
Published: January 23, 2017
"Youth is wasted on the young." Chris Mensah sits down with his younger self to discuss a few important lessons not taught in engineering school.
Three Tools for Optimal Production Planning
By Jon Santavy, International Partner Manager
Published: December 21, 2016
Seasonal demand challenges have an effect on production planning throughout the year. In particular, the fashion and apparel industries are fiercely driven by seasonal demand, and this industry requires accurate planning to ensure the right products are on the shelves at the right time. With Arena, I’ve had the opportunity to work with some of the largest athletic apparel, food, and specialty manufacturing companies struggling to manage production planning in the face of seasonal/uneven demand. In this article, I'll share with you three tools industry leaders are using for optimal production planning.
Our Development Journey
By Mark Glavach, Development Manager
Published: August 21, 2016
Three years ago we embarked on a new journey with Arena that has led to 10 new releases and updates. Version 15 is the 11th and most comprehensive. What’s new about this journey? New leadership, a new product management team, and focus on product development.
Mining: Renewed Interest in Cost Savings
By Geoff Gray, Test
Published: August 7, 2016
The mining of minerals and coal have been cyclic industries for over a century with global periods of boom and bust. During the last 5 years a number of factors have combined to change the dynamics within the industry. The end result has been significant downward pressure on product pricing. The end result is that volume alone is no longer a sure route to profit.
Airport Terminal Security Screening Checkpoints: Still An Industrial Engineering Problem
By Gloria Bender, Co-Founder & Co-Owner
Published: July 5, 2016
The rate of passenger screening at US airports this summer has received significant focus by the media as a result of the strongest growth in US air passenger traffic since 9/11 occurring at the same time as reduced TSA screener funding. Shortly after the Transportation Security Administration (TSA) took over responsibility for screening all passengers and their carry-on baggage at 450+ US commercial service airports, an aviation industry expert commented that the problem is not a security problem but an industrial engineering problem.
Making the Right Call with Contact Centers
By Alim Bhanji, Consultant
Published: May 30, 2016
Chances are you’re no stranger to omni-channel service – almost every company engages its customers through multiple channels, from phone to web. However, businesses are often too quick to equate high-touch – and high-cost – agents with a better customer experience and lower-cost digital interactions with a worse one. Alim Bhanji from Satov Consultants shares his experience improving customer sanctification and reducing cost in a complex omni-channel service operation.
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