Call Center Simulation Software
Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of Arena’s call center simulation software makes it a great solution for companies seeking to improve their call center operations and improve customer service.
Easy-to-Build Call Center Process FlowArena utilizes a modeling methodology that enables you to build a call center process flow in a fast, intuitive and easy-to-learn manner. Arena’s drag and drop elements and structures allow you build simulations and visualize results with engaging 2D and 3D animation capabilities that do not require programming assistance.
Dashboards for Call Center OptimizationArena’s built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization. Within Arena you can build customized displays of the model information to enable you to better understand what is happening in your process.
Featured Call Center Simulation Software Resources
High level customer service is a competitive advantage for organizations around the world. As business grows, the challenges of providing the required levels of service and support are great. Arena call center simulation software enables companies to model, evaluate and analyze their customer service procedures enabling them to improve their processes and gain an edge on the competition.
A document imaging company utilizes Arena customer service simulation to improve call dispatching methods
Westfield Insurance Improves Claims Process with Arena Simulation Software From Rockwell Automation
Gas company utilizes Arena call center optimization to simulate inbound calls and help to improve staffing levels.