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Call Center Simulation Software

Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of Arena’s call center simulation software makes it a great solution for companies seeking to improve their call center operations and improve customer service.  

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Case Studies

Document Imaging Customer Service Simulation

Claims Processing Optimization

Call Center Optimization for Staffing

See all Call Center Simulation Software Case Studies


Easy-to-Build Call Center Process Flow

  • Build a call center process flow in a fast, intuitive and easy-to-learn manner.
  • Drag and drop elements and structures allow you build simulations and visualize results.
  • Engaging 2D and 3D animation capabilities that do not require programming assistance.

Dashboards for Call Center Optimization

  • Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization.
  • Build customized displays of the model information to enable you to better understand what is happening in your process.

Common Capabilities

  • Analyze Call Priorities
  • Evaluate Call Routing Options
  • Optimize Staffing
  • Reduce Caller Wait Times

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Full functionality of the Professional version of Arena Simulation Software.

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