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Call Center Simulation Software

Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of Arena’s call center simulation software makes it a great solution for companies seeking to improve their call center operations and improve customer service.  

Case Studies

Document Imaging Customer Service Simulation

Claims Processing Optimization

Call Center Optimization for Staffing

See all Call Center Simulation Software Case Studies

Featured Article

Making the Right Call with Contact Centers

Alim Bhanji's avatar

By Alim Bhanji, Consultant, SATOV Consultants

Chances are you’re no stranger to omni-channel service – almost every company engages its customers through multiple channels, from phone to web. However, businesses are often too quick to equate high-touch – and high-cost – agents with a better customer experience and lower-cost digital interactions with a worse one. Alim Bhanji from Satov Consultants shares his experience improving customer sanctification and reducing cost in a complex omni-channel service operation.

Features

Easy-to-Build Call Center Process Flow

  • Build a call center process flow in a fast, intuitive and easy-to-learn manner.
  • Drag and drop elements and structures allow you build simulations and visualize results.
  • Engaging 2D and 3D animation capabilities that do not require programming assistance.

Dashboards for Call Center Optimization

  • Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization.
  • Build customized displays of the model information to enable you to better understand what is happening in your process.

Common Capabilities

  • Analyze Call Priorities
  • Evaluate Call Routing Options
  • Optimize Staffing
  • Reduce Caller Wait Times

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Full functionality of the Professional version of Arena Simulation Software.

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