Simulation Software
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Customer Service Simulation Software
Arena customer service simulation software enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more.
Arena’s full-featured functionality makes it a great solution for the companies seeking to improve customer service.
Try Arena Professional Edition for free.
Case Studies
Claims Processing Optimization
Westfield Insurance Improves Claims Process
Document Imaging Customer Service Simulation
Test dispatch methods to improve response times
Call Center Optimization for Staffing
Simulation analysis of inbound call center
See all Customer Service Simulation Software Case Studies
Features
Easy-to-Build Customer Service Process Flow
- Build a customer service process flow in a fast, intuitive and easy-to-learn manner.
- Drag and drop elements and structures allow you build simulations and visualize results.
- Engaging 2D and 3D animation capabilities that do not require programming assistance.
Dashboards for Customer Service Optimization
- Built-in dynamic dashboards provide the model analysis you need to facilitate customer service optimization.
- Build customized displays of the model information to enable you to better understand what is happening in your process.
Common Capabilities
- Analyze Call Priorities
- Evaluate Call Routing Options
- Optimize Staffing
- Reduce Caller Wait Times