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Customer Service Simulation Software

Arena customer service simulation software enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more.

Arena’s full-featured functionality makes it a great solution for the companies seeking to improve customer service.  

Case Studies

Claims Processing Optimization

Document Imaging Customer Service Simulation

Call Center Optimization for Staffing

See all Customer Service Simulation Software Case Studies

Features

Easy-to-Build Customer Service Process Flow

  • Build a customer service process flow in a fast, intuitive and easy-to-learn manner.
  • Drag and drop elements and structures allow you build simulations and visualize results.
  • Engaging 2D and 3D animation capabilities that do not require programming assistance.

Dashboards for Customer Service Optimization

  • Built-in dynamic dashboards provide the model analysis you need to facilitate customer service optimization.
  • Build customized displays of the model information to enable you to better understand what is happening in your process.

Common Capabilities

  • Analyze Call Priorities
  • Evaluate Call Routing Options
  • Optimize Staffing
  • Reduce Caller Wait Times

Download Trial Version

Full functionality of the Professional version of Arena Simulation Software.

Download Trial