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Technical support is available to all commercial customers, professors and academic researchers with an active support contract.

Getting Started

Although Arena can model very complex processes, it is fast and easy to learn.

Here are some resources to help you get started.

Arena System Requirements

Intro to Arena Standard Edition

Arena Visual Designer Overview

Creating Simple Dashboards

For additional videos, access the Arena Video Library.

Technical Support


E-mail: arena-support@ra.rockwell.com

Hours are M-F 8:30 am to 5 pm (Eastern Time Zone)

Have the serial number of your active product available.

Arena Classes are offered on a Regular Basis.

Click here to see the schedule and register for a class

Online Support

Our team of Arena experts have developed some online resources to assist you.

Arena FAQs


Arena Video Library

Tips and Tricks

Register at MySupport

Get regular e-mail messages with links to the latest technotes, software updates and firmware updates.


Want to see how other companies are using Arena?

Check out our Industry Solution Case Studies

Consulting Services

Don’t let time and resource constraints stand in the way of getting a simulation project completed. The Arena Simulation Consulting Services Team can leverage their mastery of simulation and expertise for any project to support your efforts to solve critical strategic and tactical issues.

A range of service options allows you to choose the level of assistance that is right for your needs and budget. Whether you need technical assistance on a daily basis or total project support, we will help you become a successful user of simulation technology, significantly faster and at a lower total cost than might otherwise be possible.

Jump Start Consulting

Turnkey Development Project

Daily Consulting Support

Consultant’s Corner

A range of consulting services are available to meet your needs.

Learn more about our consulting services.

Have a special requirement? Contact Us


Contact Us via phone or e-mail


Formal training is highly recommended to ensure that you receive the most from your investment in Arena Simulation Software. We offer a variety of public courses throughout the year as well as provide customer-specific on-site training at your facilities. All courses are taught by our team of consultants who have a broad range of simulation experience. Whichever path you choose, we are confident you will benefit from our Arena training offerings.

Arena Standard/Professional Edition Course (Public or On-Site)

NEW! Arena Academic Symposium

Arena Advanced Course (Public or On-site)

½ Day Arena Web-based Course

International Training Courses