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Technical support is available to all commercial customers, professors and academic researchers with an active support contract.
Hours are M-F 8:30 am to 5 pm (Eastern Time Zone)
Have the serial number of your active product available.
Arena Classes are offered on a Regular Basis.
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Get regular e-mail messages with links to the latest technotes, software updates and firmware updates.
Want to see how other companies are using Arena?
Don’t let time and resource constraints stand in the way of getting a simulation project completed. The Arena Simulation Consulting Services Team can leverage their mastery of simulation and expertise for any project to support your efforts to solve critical strategic and tactical issues.
A range of service options allows you to choose the level of assistance that is right for your needs and budget. Whether you need technical assistance on a daily basis or total project support, we will help you become a successful user of simulation technology, significantly faster and at a lower total cost than might otherwise be possible.
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Formal training is highly recommended to ensure that you receive the most from your investment in Arena Simulation Software. We offer a variety of public courses throughout the year as well as provide customer-specific on-site training at your facilities. All courses are taught by our team of consultants who have a broad range of simulation experience. Whichever path you choose, we are confident you will benefit from our Arena training offerings.